At Twin Lakes Rehabilitation and Healthcare Center, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when contacting us, requesting information, or scheduling a visit. This information may include:

• Full name and contact details (email address, phone number, physical address)
• Inquiry details and communication preferences
• Any additional information you choose to submit via our online forms

We also automatically collect non-personal navigation data when you interact with our website, such as your IP address, browser type, operating system, and pages visited, through standard web analytics tools.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries, schedule tours, or provide requested information
• To improve and optimize our website content and user experience
• To communicate updates, newsletters, or promotional information (where permitted)
• To comply with legal obligations and protect against unauthorized or illegal activity

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information only under the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website and conducting our operations under strict confidentiality agreements.
• Legal Compliance: When required by law, subpoena, court order, or governmental regulations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technology to enhance your browsing experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the site may not function properly as a result.

5. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system is 100% secure.

6. Health Information & HIPAA Compliance

Please note that general web inquiries do not constitute medical or healthcare communications. For disclosures regarding Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA), please refer to our separate HIPAA Notice of Privacy Practices available at our facility.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact Twin Lakes Rehabilitation and Healthcare Center at: