Contact Us

We allow visitors 24 hours a day, 7 days a week. After 9pm, please call in advance to ensure access. For after hours visits, guests will not use the main entrance. Instead, they will use the entrance with the blue awning marked “ambulance entrance” to be checked in.

Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of three people in a resident room at one time. Additionally, there are conferences rooms that can be reserved for larger gatherings such as birthdays or holiday celebrations.

We encourage children to visit; however, we ask you to alert the nurse to anyone visiting the facility under the age 12.

Yes. We have two conference rooms available for you to reserve for gatherings, celebrations or private meetings. Furthermore, we might be able to offer additional spaces depending on need. Please see the front desk for more information.

Our social service team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, help in care and discharge planning for each resident. They can arrange professional services for: dental, vision, podiatry, audiology, power of attorney, dementia assessment, psychosocial and psychiatric evaluation, and individual therapy.

Should you wish to have Twin Lakes Rehabilitation and Healthcare Center wash the laundry please notify the Director of Admissions or nurse upon admission. Subsequently, if a family/care giver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up at least twice a week.

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones' clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident's name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident's name in permanent ink and entered into the resident’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility. If needed, we can lock up valuables for the duration of their stay.

We would love for your family pet to come visit! Please always remember to clean up after your pet and take the proper safety measures. All pets are to be kept on a leash and should have all current vaccinations. Please see the activities department for necessary forms prior to your pet’s first visit.

Twin Lakes offers 24/7 professional medical care for patients requiring short-term rehabilitation and residents seeking long-term services. Our medical professionals prepare individualized, personalized care plans, regardless of length of stay, and our team includes multiple primary and specialty care physicians. These professionals work together to help you get healthy and stay healthy.